Refund Policy

We want you to love your organized space but if an item isn't quite right, our return process is designed to be fair and smooth.

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7-Day Return Window

You have 7 calendar days from the date you receive your items to request a return or exchange. To be eligible for a standard return, your item must be unused, in the same condition that you received it, and in its original, undamaged packaging.

The customer is responsible for any transport costs associated with returning non-defective items to our warehouse.

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Exceptions & Non-Returnable Items

To maintain quality standards, certain items are strictly designated as Final Sale and cannot be returned, exchanged, or refunded.

• Clearance, promotional, and sale items

• Assembled furniture (any furniture pieces that have been put together post-delivery)

• Customized products and bespoke configurations

• Customized modular closet systems tailored to your specific wall/room dimensions

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Restocking Fees

A 10% restocking fee will be applied to change-of-mind returns on non-defective large items, furniture, and modular components to cover handling, repacking, and warehouse inspection.

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Refunds & Processing Times

If the item is being returned due to a change of mind and not due to manufacturing defect then the cost of returning the package to the location designated by our team during the Return Authorization process will be paid by the customer.

Once your return is received and inspected by our warehouse staff, we will notify you of the status of your refund. Approved refunds can be issued in one of two ways:

1. Store Credit: Issued within 1 day as an online voucher or credit note.

2. Original Form of Payment:

   • For payments made via Bank Transfer, refunds will be processed via bank transfer to your designated local account within 5 to 7 business days.

   • Once online Credit/Debit Card processing is active, refunds to card accounts will be submitted to our payment gateway processor immediately, but please note that local banks may take 5 to 10 business days to reflect the funds on your card statement.

Defective or Damaged Goods: If your item arrives damaged or has a manufacturer's defect, please contact us immediately at [contactus@organisingstore.com ; 876-389-5552] within 48 hours of receipt. We will repair, replace, or issue a full refund for any legitimately defective product.